Job Description

Salary Range: 85,000-100,000

Job Posting End Date:  August 18, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation. Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Strong knowledge of federal, state, and local regulatory and industry requirements, and standard concepts, practices, and procedures as they relate to the insurance industry
• Solid technical understanding of implementing services with third party platforms
• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with internal and external customers
• Strong problem solving, negotiation, and time management skills
• Ability to establish and develop effective relationships with internal and external partners
• Broad knowledge of Aflac products and systems related to enrollment facilitation
• Strong knowledge of assigned partner platforms and their technical capabilities, configuration requirements, and integration processes.
• Strong knowledge of technical file/product requirements needed to process files
• Strong knowledge of compliance language and evidence of insurability requirements, including technologies that support these requirements.

Education & Experience Required

• Bachelor's Degree Business Administration or a related field
• 6+ years of related work experience
• Client facing, relationship management experience

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience developing and implementing associate and partner scorecards and strong working knowledge of performance measurement concepts
• Strong working knowledge of organizational products, services, systems, operational process and industry practices.

Travel

≤ 25%

Principal Duties & Responsibilities

• Serves as a primary point of contact for case-level enrollment partnerships, supporting successful electronic enrollment implementation.
• Manages timely, accurate, and high-quality responses to internal and external partner requests.
• Updates and maintains client and platform-specific profiles in internal systems, ensuring alignment with platform capabilities and requirements.
• Coordinates case-level enrollment implementation activities across internal teams, external partners, brokers, and clients.
• Participates in integration calls to ensure clear communication of enrollment requirements, processes, and expectations.
• Addresses and resolves platform-related questions and issues; escalates complex concerns as needed.
• Ensures quality control standards are maintained and that solutions positively impact downstream processes.
• Acts as a liaison across departments to drive efficient and effective enrollment solutions.
• Supports implementation and coordination of technology solutions for data exchange and system configuration.
• Maintains knowledge of company products, compliance requirements, and platform capabilities.
• Partners with internal and external stakeholders to support enrollment strategy execution.
• Identifies process improvement opportunities and contribute to implementation of solutions.
• Participate in partner strategy and operational review sessions.
• Assists with updates to work instructions and process documentation.
• Performs other duties as assigned.

Total Rewards

The salary range for this job is $85,000 to $100,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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